Grievance Redressal Mechanism
DPDP Statutory OfficerOfficial grievance channel for personal data protection, statutory inquiries, and user rights.
Statutory Alignment: India DPDP Act, 2023 & Applicable Frameworks
Last Updated: September 2, 2026
Policy v2.4
Statutory Transparency Notice: This document reflects our current technical and operational data practices. Prior to production publication, final statutory review is conducted by qualified legal counsel.
1. Designated Grievance Redressal Officer
In accordance with the Digital Personal Data Protection Act, 2023 and applicable Information Technology Rules, the designated Grievance Redressal Officer for Satvora AI is:
Grievance Officer Information
Officer Name: Satvora AI Data Grievance Redressal Officer
Official Channel: In-App Support Center & Web Grievance Submission
Operating Entity: Satvora AI Technologies
Acknowledgement Timeline: Within 48 business hours
Resolution Timeline: Within 30 calendar days
2. How to File a Formal Grievance
To ensure prompt investigation and resolution, submit your grievance through our Web Contact Portal (select Category: "Privacy / DPDP Data Request") or directly inside the mobile app under Settings → Support Center. Please include:
- Your full name and contact email address associated with your Satvora account (if any).
- A clear description of the grievance or specific data right you wish to exercise.
- Any relevant ticket reference numbers or error screenshots from the Satvora app.
3. Escalation Process
If a grievance is not resolved to your satisfaction within the statutory timeframe, you may escalate the matter to the Data Protection Board of India (DPBI) once fully operational under the DPDP framework.
Return to Legal DirectoryVersion 2.4 • Official Documentation